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Regional Staff Psychosocial Support Coordinator - Based in Bangkok

Requisition ID:  13922
Region:  Asia & Pacific
Contract type:  Open-ended contract
Reports to (role)


  • Head of Regional Delegation/Head of Support/ perations Coordinator/HR Manager
What we do


The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose of the role


Being a humanitarian worker is an extremely rewarding activity, and ICRC staff have chosen to work for this Institution because they feel highly motivated by the purpose of what they do. Humanitarian workers live and work in physically and psychologically difficult conditions. They are in close contact with victims of armed conflict and other situations of violence and may themselves face life-threatening situations. They can be confronted to several psychosocial risks, including concerns about their security, confinement, lack of privacy, cultural adaptation, long working hours, intense workload, job security, internal conflicts, mobbing, and sexual harassment.

The Staff health Centre of expertise in Geneva HQ (RH_COE_SAN) has developed a Staff health strategy inclusive of Mental Health and Psychosocial Support (MHPSS) for staff. The specific component on MHPSS is based on the promotion of occupational wellbeing, the prevention and the response to psychological distress disorders, with 5 levels of interventions: Basic services and security, Organizational setting, Community of colleagues, Focused non-specialized support and Specialized services.

The Regional Staff MHPSS coordinator works in close collaboration with the Regional Staff health coordinator to support the implementation of the Staff health strategy. The Regional Staff MHPSS coordinator supports specifically the implementation of the MHPSS for staff strategy within the Delegations of the Asia and Pacific Region. The Asia and Pacific Region covers the following countries: Afghanistan, Bangladesh, Cambodia, China, Democratic People’s Republic of Korea, East Timor, Fiji, India, Indonesia, Japan, Laos, Malaysia, Myanmar, Nepal, Pakistan, Philippines, Papua New Guinea, South Korea, Sri Lanka, Thailand, Vietnam.

Based in Bangkok, the Regional Staff MHPSS coordinator is under the responsibility of the Regional HR manager. He/she coordinates visits and activities in the various Regional locations with HQ in Geneva, with the management of the Regional delegation and with the management of all delegations covered. The technical lines of the Regional Staff MHPSS coordinator are both the Organizational psychologist and the Staff psychologist in the Staff health unit at HQ in Geneva.

Main duties and responsibilities


In coherence with the MHPSS for staff component of the Staff health strategy, and in close collaboration with the Staff health team, supports the development and the implementation of structured action plans in each Delegation of Asia and the Pacific Region. The purpose of the post is to promote mental health, prevent mental ill-health and respond to staff psychological distress and mental disorders. This includes regular visits to Delegations to actively support Staff health teams, who are the primarily implementers of the staff health strategy. Specific tasks include, but are not limited, to:

  • Support the Staff health teams in the field in conducting comprehensive MHPSS for staff needs assessment and developing MHPSS for staff action plans.
  • Capacity building, providing direct support and offering supervision to Staff health teams in the field, to strengthen their ability to provide first line basic clinical support to staff facing psychological distress, mental disorders, critical incidents, and sexual harassment and sexual violence.
  • Support strategies and interventions to increase staff mental health awareness, self-care strategies, and to decrease stigma associated with psychological suffering and help-seeking. 
  • Support good managerial practices by offering interventions to team leaders and managers on communication, basic psychological support, leadership, teamwork, conflict management, and other relevant topics.  
  • Support the implementation of a peer-support system across the organization, and supervision/intervision/guided reflexive practices in Delegations and teams that are most exposed to risks of Secondary Traumatic Stress. 
  • Offer systematic organizational and clinical support following security incidents in the field.
  • Offer direct specialized clinical support to staff experiencing psychological distress, mental disorders, critical incidents, and/or sexual harassment and sexual violence.
  • Support the development of an external global referral network of trusted mental health professionals for staff in need of long term psychological and psychiatric support.
  • Liaise with the Staff Health Unit in the country and the Staff Health Center of Expertise (RH_COE_SAN) in HQ and provide support in case of need for medical evacuation of staff.
  • Monitor and report about all matters related to the main duties responsibilities and other tasks as needed.
Scope & Impact


  • Remit: Regional
  • Has technical supervision over Staff health officers and Staff health managers on all aspects of mental health and psychosocial support for staff.


  • Internally, interacts with management of delegations, HR, Staff psychologist (HQ), Organizational psychologist (HQ), Regional staff health coordinator, Staff health officers and Staff health managers.
  • Externally, interacts with regional and local providers of MHPSS services.
Education and experience required


  • Graduate degree (equivalent to Master’s) in clinical psychology. 
  • Valid license to practice in your country of residence.
  • At least four years of post-graduate professional experience in clinical psychology.
  • Experience in post-incident support.
  • Proven capacity to work as part of a multidisciplinary team.
  • At least two years field experience in the humanitarian sector in at least two different contexts.
  • Previous experience in designing and implementing MHPSS systems within organizations.
  • Experience in project management, from development to implementation (included assessment and monitoring processes).
  • Experience in team management.
Desired profile and skills


  • Strong motivation to work on support of humanitarian workers.
  • English and French fluency is preferable, additional languages (particularly Arabic) are an asset.
  • International driving license (valid for manual transmission vehicles) and good practice.
  • Excellent interpersonal skills used to successfully develop effective collaborative relationships across a diverse international organization.
  • Exceptional communication skills (verbal, written and presentation) and ability to clearly present complex issues and straightforward solutions to impact leadership and stakeholders.
  • Pragmatic, innovative and entrepreneurial approach.
  • Resilient, energetic and enthusiastic personality who responds constructively to challenging new ideas and input.
  • Percentage of expected travel through the Region: 60%.
Additional information


  • Type of role:      Mobile
  • Location:           Bangkok
  • Working rate:    100%
  • Length of assignment: 18 months
  • Starting date: January 2020
  • Application deadline: 24 November 2019