What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Our Values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

Purpose

The ICRC is actively working to improve its accountability to affected populations (AP). Aside from the continuous inclusion of AP in all stages of the program cycle, there is a recognition that AP access to the ICRC cannot be restricted to face-to-face interactions during ICRC field trips.

The Community Contact Centers (CCC) project was launched at ICRC Headquarters with the objective to standardize ICRC field-based initiatives of humanitarian hotline. As of 2021, the CCC initiative has become operational, focusing on system resilience, deployments to new countries and on product enhancements.

The Data & Analytics Specialist will play a key role in maintaining quality across Community Contact Centers by establishing and enforcing data quality standards and ensuring that performance metrics accurately reflect the Community Contact Centers' operations. Additionally, ongoing support in data analysis will help teams identify areas for improvement and drive better decision-making.

The ICRC is actively working to improve its accountability to affected populations (AP). Aside from the continuous inclusion of AP in all stages of the program cycle, there is a recognition that AP access to the ICRC cannot be restricted to face-to-face interactions during ICRC field trips.

Accountabilities & Functional responsibilities

• Applies best practices, standards, guidelines and templates for data management and analytics, and works on continuous improvement
• Ensures compliance with established internal and external needs and regulations
• Keeps Data Management documentation updated and coaches CCC Supervisors in new activities

Data Quality:

• Assists in improving, developing & applying data quality monitoring processes & tools (dashboards etc) and contributes where appropriate in DQ controls automation
• Monitors and implements corrective actions for data quality issues and analyzes trends to report  findings to stakeholders for necessary corrections

Data Analytics:

• Assists CCCs in delegations in reflecting on their performance measures and improvements, providing ongoing support with data analysis
• Ensures data coherence with field reports, particularly for institutional reporting

Data Support:

• Ensures smooth data entry across various systems and contributes to the development of data models and usage of the referential data that supports analysis
• Contributes to the definition of the overall testing strategy and participates to the User Acceptance Test (UAT) campaigns. Executes testing of data, reporting and analytical reports

Functional support:

• Identifies, diagnoses and resolves functional problems with the CCC tool, escalates complex queries / problems  if necessary
• Ensures that all CCC users have the correct access rights and supports CCC implementation through training and material improvement

Professional Experience required / Certifications / Education required

• University degree in Data Science, Information Management System, Economics, Business, Technical Science, or equivalent studies, along with at least 3 years of experience in data management and analysis and exposure in various business management systems.
• Excellent interpersonal skills and capacity to integrate, and work, in a multidisciplinary environment
• Knowledge of Business Intelligence (BI) Tools (e.g., Tableau, Power BI) and/or SQL language.
• Excellent written and oral communication skills with ability to effectively communicate complex concepts in non-technical terms
• Excellent command of English; knowledge of French is an asset

Assets

• Experience with the ICRC, with the Red Cross and Red Crescent Movement or with a humanitarian organization
• Experience in end-user support (technical or functional)
• Experience in training delivery and/or development of training materials
• Knowledge of Customer Relationship Management (CRM) Tools (MS Dynamics or similar)
• Knowledge of Support Ticket System (Azure DevOps Server, Jira, Service Now etc.)

What we offer

• Work and progressive professional development in an exciting international environment
• An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
• Stimulating benefits package

Additional information

• Type of role: Data & Analytics Manager 1 (801049)
• Working rate: 100%
• Location: BSSC (Tresnjinog cveta 1, Belgrade)
• Job level: B3
• Length of assignment: Open - Ended
• Type of position: Resident (The vacancy is open only for persons with Serbian citizenship or personal work permit in the Republic of Serbia)
• Application deadline: 29.11.2024.

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates. If you are interested in this position, please send us your CV and Motivation letter in English. 

Only shortlisted candidates will be contacted.