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Business Relationship Manager

Requisition ID:  15320
Region:  Europe (HQ)
Contract type:  Open-ended contract
What we do


The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Who we are looking for


The ICRC is undergoing a profound technological transformation and requires ICT to shift from a client/supplier legacy to a strategic partner role.  The BRM role is key in this shift to act as a liaison on the strategy, portfolio and service management levels between Information and Communication Technology (ICT) and Business departments.


The Business Relationship Manager will help break down silos and build stronger relationships between ICT and its business counterparts.


Key elements of the Business Relationship Manager include:


  • Being a visible and accessible ICT point of contact for business stakeholders;
  • Knowing about ICT strategy, priorities and being able to respond to enquiries about ICT or direct questions to the right person within ICT;
  • Speaking the Business language, supporting Business priorities and helping roadmap definition;
  • Sharing, relaying this knowledge within ICT to enable other Business facing ICT stakeholders to develop more user centric strategies;
  • Having a detailed understanding of the Business portfolio of projects with ICT;
  • Having a detailed overview of the service provided to the Business for their portfolio of applications within ICT.
How you will make a difference Part 1


 At an ICT organizational level:


  • Manage the BRM practice from set-up to monitoring and evolution;
  • Manage the BRM team of up to 5 BRMs covering all ICRC Business departments;
  • Be an engaged member of the Customer Experience management team.


At a strategic level:


  • Support the development of multi-year business capability roadmaps in line with Business and ICT strategies and orientations;
  • Identify business value when developing ideas with a focus on digital awareness, risk assessment, business continuity and business capability requirements;
  • Help identify risks and opportunities between Business and ICT projects and roadmaps;
  • Work with other BRMs to identify cross-Business risks, opportunities or dependencies;
  • Participate to Business meetings, governing instances to maintain trusted relationships with ICT at different Management levels;
  • Supports Service Reviews or other means of evaluating customer satisfaction;
  • Work with ICT Platform Owners to maintain creativity and innovation by staying on top of industry and technological trends. 
How you will make a difference Part 2


At an operational level:


  • Support the demand process, helping business owners frame and estimate workload and costs when submitting requests to the Project Management Office;
  • Coordinates and monitors ICT Project and Maintenance activities with the relevant teams, acting as a Service Manager;
  • Participates to Project Steering Committees;
  • Act as facilitator to involve the right ICT subject matter experts when needed;
  • Answers any “who do I go to” questions regarding ICT;
  • As required, acts as point of escalation in addition to existing governing instances.
Education and experience required


  • University Degree (Uni, EPF, HEC) or equivalent qualification;
  • 5+ years in a Business Relationship, Service Management or Account Management role;
  • 10+ years of experience managing successfully projects/programmes and delivering solutions with ICT components;
  • Experience with Agile methodology and Software Development Projects;
  • Experience in Release Management is a plus (maintenance);
  • Proficient English speaker; fluency in French is an asset;
  • Field Experience with ICRC or with other humanitarian organizations is a plus;
  • Project Management certification is a plus (Hermès, Prince 2, PMI, IPMA);
  • Understanding of Cloud architecture: SaaS, PaaS models. 
Desired profile and skills


  • Strategic thinking;
  • Assertiveness and diplomacy;
  • Energy and focus;
  • Strong communication skills;
  • Leadership skills;
  • Ability to be collaborative and to encourage collaboration;
  • Ability to focus on business value results instead of solutions;
  • Ability to positively influence others and to break down organisational silos;
  • Soft skills: listening skills, smooth integration in a team of approx. 15 Project Managers;
  • Written and oral presentation clarity;
  • Respect for humanitarian values;
  • Team player;
  • Flexibility, adaptability to rapidly changing situations;
  • Ability to work under pressure;
  • Experience of multicultural and international environments;
  • Previous experience in humanitarian context is a plus.
Additional information


  • Location: Geneva
  • Length of assignment: Open-ended 
  • Activity rate: 100%
  • Estimated start date: October 2020
  • Application Deadline: Sunday, the 12th of July 2020