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REM Change Management Adviser

Requisition ID:  18054
Region:  Europe (HQ)
Contract type:  Open-ended contract

What we do


The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.


Are you ready to embrace a new challenge within a fast-moving environment and a very dynamic team?


The Resource Mobilization Division (REM) is the right place to go! 


We, as a division, manage the institutional relationship between ICRC and its various donors. A new ICRC Resource Mobilization Strategy 2020 – 2030 has been validated in December 2020 and the budget to launch the related transformation program called “SIP” (Resource Mobilization Strategy’s Implementation Plan) has been approved in March 2021. It aims to guide fundraising efforts at the ICRC and prepare us to be fit for purpose in the future. 


In this context, a large number of projects will start in the coming months which require additional workforce in order not to overload existing REM teams. The overall SIP Program will be organized in 5 key pillars : 1 - ICRC as a Fundraising Organization, 2 - REM Transformation, 3 - Strategic Movement Fundraising, 4 - New approaches and Innovation, 5 – Enabling architecture. 


As part of the SIP, a transversal team in charge of Change management will be created to support the implementation of the new strategy. The team will closely work together with the Portfolio Manager and the Project managers ito define a coherent change management strategy and design mobilization / communication / training plans to orchestrate the changes. This team will be composed of a Change management Advisor and two Change Officers.



The Change management Advisor ensures that colleagues are supported with adapted methodology.

⦁    (S)he is the liaison person between the Portofio manager and the Project managers to ensure that all the changes brought by the different projects (organization, processes, data, systems, information, culture) are fully identified and addressed. The overall objective of the role is to facilitate the implementation and the acceptance of change by the concerned colleagues (being REM – out of REM / HQ – Shared Service Centers – Delegation) thereby maintening a very good understanding of what’s coming, identifying inderdependencies and maximizing stakeholders’ mobilization (internally & externally). 

⦁    (S)he is accountable for the delivery of the change management strategy and its declination into mobilization plans, communication plans and training plans. (S)he is supported by two 2 Change officers whom work is splited according to the topics, needs and priorities of each projects.  

Accountabilities & Functional responsibilities


In accordance with ICRC methodology:

⦁    Prepares for change (defines the change-management strategy, prepares the change-management team and develops the sponsorship model).
⦁    Manages change (develops change-management plans and coordinates their implementation).
⦁    Reinforces change (collects and analyses feedback, diagnoses gaps and resistance, and implements corrective actions).
⦁    Tracks progress in implementing the change-management plan as a whole and monitors the status of individual interventions.
⦁    Works closely with management (e.g. Head of Division, Deputies, Portfolio Manager, Project manager(s), Head(s) of units) to align change-management tasks with other project or division activities. Interacts with members of the Organizational Development Unit and Project Management Office if need be. 
⦁    Supports the programme sponsor(s), sponsorship coalition and line managers of affected staff in carrying out their change-management duties. 
⦁    Escalates change-management issues and risks to Portofolio manager, together with proposals for addressing them; assists with, and monitors the impact of, mitigation efforts. 
⦁    Monitors attitudes towards the change among affected staff; works closely with key programme stakeholders to address resistance and increase readiness and acceptance. 
⦁    Shares experiences and contributes to the continual improvement of change-management practice through the Project Management Office and internal change-management community.

General duties


  • Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement.
  • Understands and adheres to the ICRC Code of Conduct.
  • Understands the roles of the components of the International Red Cross and Red Crescent Movement.
  • Respects and observes staff regulations and security rules at all times.
  • Represents the ICRC in a professional manner at all times.
  • Develops and maintains a pleasant and conducive working environment with colleagues and line managers.
  • Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC.
  • May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary.



  • Internally, interacts with colleagues from the REM division involved on project delivery (Head of Division, Head of Strategy, Head of Support, Portfolio Manager, Project managers, Business analysts…) as well as “Métier” colleagues being considered as “BPO” (Business Project Owners), “SME” (Subject Matter Expert) or final user/ beneficiary of the projects.  


  • Externally, interacts with stakeholders to share information and/or collect their feedback and with peer colleagues to share good practices, work on lessons learned and ensure a coherence between the different change management plans within the organization. 

Certifications / Education required


⦁    Bachelor’s or master’s degree in business administration, HR, communication or economics.
⦁    Certification in Change Management (ADKAR) or Project Management in a strong asset (e.g. PMI, Prince).
⦁    Very good command in written and spoken English.
⦁    Strong computer proficiency (e.g. Microsoft Office, PMS).

Professional Experience required


⦁    12-15 years’ professional experience.
⦁    Min  3 –5  years relevant experience in managing change in a complex project/program/transformation and/or organizational development.
⦁    Min 3-5 years’ experience in Project Management.
⦁    ICRC exposure is a plus to understand the culture and communication channels.

Competencies and skills


⦁    Excellent communication and listening skills.
⦁    Excellent interpersonal and collaboration skills.
⦁    Excellent organizational skills (organized and methodical).
⦁    Committed and highly motivated team player.
⦁    Ability to challenge the way things are done and look at ways to optimize processes.
⦁    Self-motivated, flexible, determined, resilient to change, solution-oriented and able to work under pressure.

Additional information


  • Location : Geneva
  • Type of contract: Open-ended contract
  • Lenght of Assigment: 4 years
  • Grade: C2
  • Activity rate: 100%
  • Estimated start date: As soon as possible
  • Application deadline: Tuesday, the 26th of October 2021

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.