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REM Change Officer

Requisition ID:  18055
Region:  Europe (HQ)
Contract type:  Open-ended contract

What we do


The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.



Are you ready to embrace a new challenge within a fast-moving environment and a very dynamic team?

The Resource Mobilization Division (REM) is the right place to go! 


We, as a division, manage the institutional relationship between ICRC and its various donors. A new ICRC Resource Mobilization Strategy 2020 – 2030 has been validated in December 2020 and the budget to launch the related transformation program called “SIP” (Resource Mobilization Strategy’s Implementation Plan) has been approved in March 2021. It aims to guide fundraising efforts at the ICRC and prepare us to be fit for purpose in the future. 


In this context, a large number of projects will start in the coming months which require additional workforce in order not to overload existing REM teams. The overall SIP Program will be organized in 5 key pillars : 1 - ICRC as a Fundraising Organization, 2 - REM Transformation, 3 - Strategic Movement Fundraising, 4 - New approaches and Innovation, 5 – Enabling architecture. 


As part of the SIP, a transversal team in charge of Change management will be created to support the implementation of the new strategy. The team will closely work together with the Portfolio Manager and the Project managers ito define a coherent change management strategy and design mobilization / communication / training plans to orchestrate the changes. This team will be composed of a Change management Advisor and two Change Officers.

Accountabilities & Functional responsibilities


⦁    Supports the Change management Advisor in defining the change-management strategy and developing change-management plans.
⦁    Under the guidance of the Change management Advisor coordinates the implementation of change strategies with all relevant stakeholders (internally and externally).
⦁    Contributes to designing and implementing Communication plans to support change, tailoring it to the needs of different stakeholders.
⦁    Maintains an overview of deployment of the roadmap; tracks progress made, taking into consideration the time, resources and actions required for the deployment. 
⦁    Integrates inputs from stakeholders and other projects/initiatives that may affect the end user and works with the Project managers to update deployment timing.
⦁    Escalates issues and challenges to the Change management Advisor or Project managers.
⦁    Supports continual learning and development related to change, facilitates information-sharing and contributes to continual improvements. 
⦁    Ensures that lessons learned are recorded and taken into account appropriately in future initiatives.
⦁    Ensures adequate staffing of resources and specialists needed for successful deployment of the new tool/process.
⦁    Escalates any observed risks and change-management challenges to relevant stakeholders. Assists with, and monitors, the impact of remedial actions. 

General Duties


⦁    Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement.
⦁    Understands and adheres to the ICRC Code of Conduct.
⦁    Understands the roles of the components of the International Red Cross and Red Crescent Movement.
⦁    Respects and observes staff regulations and security rules at all times.
⦁    Represents the ICRC in a professional manner at all times.
⦁    Develops and maintains a pleasant and conducive working environment with colleagues and line managers.
⦁    Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC.
⦁    May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary.



⦁    Internally, interacts with colleagues from the REM division involved on projects (being SIP related or not) : Portfolio Manager, Change management Advisor, Project managers, etc. as well as “Métier” colleagues being impacted by the changes brought by the projects. 

⦁    Externally, may interacts with Stakeholders to collect feedback for instance and/or with peer colleagues to share good practices, work on lessons learned and ensure a coherence between the different change management plans within the organization. 

Certifications / Education required


⦁    Bachelor’s or master’s degree in General Administration, Business or Communication.
⦁    Project or Change Management certification is an asset.
⦁    Excellent command of English.
⦁    Strong computer proficiency (Microsoft Office, etc.).

Professional Experience required


⦁    5 years’ professional experience in change management, project management and/or training management.
⦁    ICRC exposure is a plus to understand the culture and communication channels.
⦁    Project or Change Management experience in a big organizational transformation is an asset.

Competencies and skills


⦁    Excellent interpersonal and collaboration skills.
⦁    Excellent organizational skills (organized and methodical).
⦁    Excellent communication and listening skills.
⦁    Committed and highly motivated team player.
⦁    Ability to challenge the way things are done and look at ways to optimize processes.
⦁    Self-motivated, flexible, determined, resilient to change, solution-oriented and able to work under pressure.

Additional information


  • Location : Geneva
  • Type of contract: Open-ended contract
  • Lenght of Assigment: 2 years
  • Grade: B3
  • Activity rate: 100%
  • Estimated start date: As soon as possible
  • Application deadline: Tuesday, the 26th of October 2021

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.