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Learning & Development Manager - Supply Chain Management

Requisition ID:  19167
Region:  Europe (HQ)
Contract type:  Open-ended contract

Reports to (role)


Logistics Project Portfolio Manager

What we do


The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational, and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.


In all the ICRC’s activities, logistics is vital. The Logistics Division (LOG) of the ICRC is operated by over 20% of the entire workforce of the organization. That is about 4500 people, in over 80 different countries, occupying over 120 different functions across the segments of supply chain management, ranging from Loaders, Storekeepers, and Drivers to Purchasers, Air Operations Managers, and General Logisticians to name a few. Find out more here.

Purpose of the position


‘The Logistics Learning and Development Manager’ is directly accountable and responsible for designing, driving, and implementing training and professional development strategy of the Logistics Division, worldwide. The candidate collects, analyses, plans, implements, evaluates, and adjusts the Learning and Development (LnD) needs, activities, and projects around humanitarian supply chain management (LOG), in coordination with various Business Process Owners (BPOs) and other stakeholders. In addition, the candidate supports and coordinates the Division’s efforts around staff wellbeing.

Main duties and responsibilities (1/2)


  • Develops, plans, and implements the global Learning and Development strategy and programmes around supply chain management, in relation to the Division’s HR vision, business transformation needs, and performance targets.
  • Helps to shape, maintain, coordinate and adjust strategic (division-level) and specific (units-level) Staff Wellbeing strategies, programmes, and activities.
  • Conducts regular ‘Learning Needs Assessment’, on which basis priorities for training-related activities and projects are defined and converted to strategies adjustments, or stand-alone action-plans, to meet the actual LnD needs of staff working in the Logistics Division.
  • Owns and coordinates “the Logistics LnD Requests for Support” (a request for support tool, used by all staff of the Logistics Division to express their ad-hoc LnD needs), to ensure the needs are processed, as well as timely and effectively responded to with the relevant stakeholders.
  • Maintains effective and proactive relationship with the Business Process Owners, to understand, formalize and help them achieve their needs and vision for training and professional development of their teams.
  • Drives and manages the design and implementation of new learning projects, such as the development of course materials and resources, e-learning courses, and blended learning paths.
  • Responsible for the onboarding strategy, its implementation, and adjustment, to enable the best possible experience and operational readiness, for the newcomers to the Division.
  • Ensures training and professional development activities are aligned with the functional competency framework of the Logistics Division.
  • Support organization and facilitation of various seminars and training taking place in Geneva.

Main duties and responsibilities (2/2)


  • Supports, coaches, and develops the team of
    a) three Regional Logistics Trainers (Amman, Abidjan, Nairobi), as well as
    b) the Digital Learning Officer (based in Belgrade).
  • Ensures compliance with the Learning and Development Division’s policies, directions, and procedures.
  • Coordinates and promotes mentoring programs.
  • Develops and ensures the application of relevant tools, procedures, best practices, and recommendations in responsibility, while proactively seeking more effective and innovative learning solutions.
  • Represent the Logistics Division, on various LnD related working groups, projects, etc.
  • Defines and monitors relevant KPIs, as well as ensures optimal quality, and recommends adjustments based on the observations, QC assessments, and other issues identified.

Education required


  • Holder of a relevant degree such as learning and development, adult education, supply chain management, MPA or MBA.
  • Excellent command of written and spoken English; proficiency in French is considered an asset.
  • Advanced Computer Skills (Word, Excel, PowerPoint);
  • Certifications in Training of Trainers, facilitation, coaching, and project management are considered strong assets.

Experience required


  • Typically, 10 years of relevant work experience, particularly in corporate learning and development, ideally in combination with supply chain management experience.
  • Proven experience working with the development of digital and blended learning programmes
  • Strong experience in stakeholder management and customer-oriented approach.
  • Experience working with Learning Management Systems is considered an asset.
  • Experience working with e-learning authoring tools is considered an asset
  • Experiences working on staff-wellbeing programmes is considered as an asset.

Additional information


  • Location: Geneva
  • Type of contract: Open Ended Contract
  • Grade: C1
  • Activity rate: 100% 
  • Estimated start date: 01.08.2022
  • Application deadline: Sunday, 29th May 2022


The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.