Share this Job

Project Officer

Requisition ID:  19161
Region:  Europe (HQ)
Contract type:  Open-ended contract

What we do


The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose of the position


Customer Experience Unit provides project services to ICRC digital projects. These services include Project Management, Business Analysis, User Experience, Product Ownership and Testing.  

We are looking for a Project Officer to:


  1. Support the management of ICRC’s investment board for project Tech and Data projects;
  2. Support the improvement of project data quality in order to improve project capacity management and project reporting;
  3. Manage reporting and dashboarding needs for Customer Experience;
  4. Support project and portfolio management of T&DB projects managed within T&I CUST.

Reports to (role)


Head of Customer Experience Unit

Accountabilities & Functional responsibilities


Activities will involve:


  • Tech & Data Board support;
  • Preparing weekly Board meetings;
  • Structure project specific recommendations from contributors by coordinating a formal review;
  • Build agenda, book placeholders for project deep dives, prepare slide deck;
  • Produce and share detailed minutes upon approval of Board members;
  • Produce and share monthly communication to larger stakeholder community.


Improvement of project data quality, project capacity management and project reporting:


  • Performing data quality checks on all project planning activities to ensure capacity planning is as accurate as possible;
  • Following up on a monthly basis with up to 20 project managers to correct any data errors in Microsoft Project and Project Online;
  • Managing reports within Microsoft Project and Tableau to give an understanding of existing project activity vs team capacity;
  • Having a close understanding of new project demands and their potential impact on Customer Experience staffing;
  • Providing weekly and monthly analytics to Customer Experience Management in order to take staffing decisions.


Support Key Projects and Programmes: 


  • Ensures that project controls are performed and recorded, in line with Project Management Framework and applicable ICRC procedures;
  • Assists in preparing documents required by the team and Steering Committee and produces minutes of meetings where necessary;
  • Assists in monitoring Key Performance Indicators (KPI) and with reporting activities;
  • Ensures that an overall information management structure is in place for the project/programme and assists with filing and archiving where necessary;
  • Supports the management and monitoring of project-related tasks, in close coordination with the project team.


Certifications / Education required


  • University Degree (Uni, EPF, HEC) or equivalent qualification;
  • Project-management training and certification desirable;
  • Proficiency in planning, organization and data-management software.

Professional Experience required


  • 5+ years in a similar role;
  • Experience with Microsoft Project or any other Project and Capacity Management tools;
  • Experience of working in IT (Information Technology) or PMO (Project Management Office) organizations;
  • Experience of project lifecycles and methodologies.

Desired profile and skills


  • Strategic thinking
  • Energy and focus
  • Autonomous
  • Strong communication and negotiation skills
  • Ability to be collaborative and to encourage collaboration
  • Written and oral presentation clarity
  • Flexibility, adaptability to rapidly changing situations
  • Ability to focus on business value results instead of solutions
  • Ability to work under pressure
  • Experience of multicultural and international environments
  • English mandatory, French an asset

Additional information

  • Location: Geneva
  • Type of contract: Open-ended contract
  • Type of role: HQ resident contract
  • Grade: B3
  • Activity rate: 80% 
  • Estimated start date: ASAP
  • Application deadline: Tuesday, the 31st of May 2022, 11:59PM GMT 


The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.