What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

The ICT Engineer is a senior technical expect who manages and organises all ICT systems and services in his area of responsibility (AoR). He supports the ICT Coordinator in the design, installation, and management of the ICT infrastructure and ICT Services.

Accountabilities & functional responsibilities

ICT Support Services 

• Ensure the implementation, maintenance, and monitoring of the ICRC's communication infrastructure in accordance with institutional guidelines, policies, and local specificities.
• Ensure that installations and maintenance are carried out according to ICRC procedures and guidelines.
• Follow-up on assignments to new arrivals as well as receipt of any ICT materials from departing colleagues.
• Briefs end-users on standard computer systems (hardware and/or software), provides technical advice and assistance with IT equipment and its use and provides remote support when needed.
• Organize and follow up on first level support to users and other workplace services.
• Follow-up the management of incidents and escalation of such problems to other specialist level 2 or 3 support.
• Follow-up management of requests and escalation of such requests to other specialist level 2 or 3 support
• Organize and perform monitoring of ICT facilities and report any malfunction in the shortest possible time.
• Manage day-to-day processes on the operation of ICT services of the sub-delegation and its sub-sites by ensuring good communication with the line management as well as users.
• Improved and timely communication with the region and other engineers in the ICT ecosystem to resolve complex issues, resulting in complete and/or sustainable resolutions.
• Improves and proposes new ICT services solutions.
• Ensure that the staff members reach the appropriate level of knowledges, by designing, organizing and/or supporting relevant training plans reminding them of the rules governing information security and cybersecurity imperatives.
• Supports and participates in ICT Transformative initiatives in his AoR in relations with the ICT hierarchy and other services.
• Supports the routine reporting of ICT activities for improved visibility hence business continuity.

Implementation, Maintenance and Operation of ICT infrastructures 

• Leads and/or participates in the installation of new, and/or maintenances of existing, ICT infrastructures in the sites within the AoR.
• Follow-up of ICT projects in the defined AoR, in coordination with the ICT Coordinator / Head of Region and other services.
• Organize and supervise the information technology, radio communication, telecommunication, and satellite equipment support service teamwork to provide with a high level of service.
• Keep the telecom and computer networks in its optimum performance in line with the different set ups, policies, and contingencies in place.
• Leads and/or contributes to the technical documentations with routine revisions in line with the evolutions of the infrastructures (and services).
• Provides assurance of technology consistency between all sites.
• Updates the delegation technology documentation along the right institutional standards.
• Increased internal control over the quality of the technology work of team members.
• Increased follow-up on projects with a standardized local technology architecture framework allowing a repeatable project approach.
• Strengthened leadership in the implementation of new technologies available at ICRC.
• Aligns to Telecom L3 deliverables.

ICT Administration and Logistics Responsibilities

• Ensures proper management of ICT equipment including Telecom and routine inventory updates.
• Provides inputs related to Infrastructure and Telecom to the ICT Coordinator for annual budget exercise.
• Manages inventory by monitoring databases and performing regular physical checks with monthly reporting and always having stock status.
• Allocates equipment in an efficient manner, considering user needs and ICRC policies.
• Tracks equipment assignments, ships equipment and tracks shipments to and from other ICRC sites.
• Orders parts, equipment, and tools, locally or in Geneva, in accordance with established procedures and in collaboration with administration and logistics
• Relates with suppliers and service providers in line with local procedures.

What we offer

• Location: Bogotá
• Type of contract: Open ended contract (according to Colombian labor legislation)
• Legal benefits: Health, pension, ARL and compensation fund affiliations
• Benefits: support for eyeglasses assistance every two years, recognition of medical expenses not covered by the EPS, mental health and wellnes support
• Salary is established according to the ICRC salary table.
• Benefits in academic studies, languages ​​and professional development.
• Activity rate: 100%
• International savings financed by the organization, 11.5% of the monthly salary.
• 20 working days of vacation
• Start Contract: as soon as possible

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

Reports to (role)

ICT Coordinator

People management responsibilities

No

Scope & impact

• ICT Workplace services
• Second- and third-level user support.
• Geographical remit: local, country and/or regional level.

Relationships

• Internally, interacts with delegation management and employees. Also interacts with Global Support levels 2 and 3.
• Externally, interacts with local suppliers and with the ICT departments of other organizations.

Certifications / Education required

• Post-graduate degree in Telecommunications, electronics, computer science, or related field.
• ICT management certification (ITIL).
• Certification in project management an asset.
• Deep knowledge of ICT technical layer: LAN, WAN, Servers, Unified Communication, Satphones, Radio, Satellite Connectivity, and Workplace services.
• Understanding ICT Administrative layer: Documentations, Inventory Management, etc.
• Ability to work in a team and organize ICT team functions.
• Proven ability to train others according to ICT procedures and standards, so that they are autonomous in managing ICT operations.
• Knowledge about the financial, supply chain process and other usual ICT processes is a plus.
• Understanding specific thematic (cybersecurity, transformative initiatives, information management) is a plus.
• Excellent command of English. Additional language(s) an asset.

Professional experience required

• 5-6 years’ experience in an area of ICT Service catalogue (e.g. workplace services, telecommunications, IT, ServiceDesk, etc.)

Language

• English
• Spanish

Competencies