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Business Relationship Manager

Requisition ID:  16949
Region:  Europe (HQ)
Contract type:  Open-ended contract

What we do


The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose of the position


The ICRC is undergoing a tech transformation and requires ICT to shift from a client/supplier legacy to a strategic partner role.  The BRM role is key in this shift to act as a liaison on the strategy, portfolio and service management levels between Information and Communication Technology (ICT) and Business departments.


Would you like to be part of this transformation?


Within the ICT Division, we are looking for a Business Relationship Manager to support our RES (Finance, Logistics, Fundraising) and HR customers. In this position, the BRM will help us break down silos and build stronger relationships between ICT and business counterparts on these key backbone processes and supporting ICT architecture.


Main duties and responsibilities part 1


At an ICT organizational level:

  • Strongly contribute of the BRM practice from set-up to monitoring and evolution;
  • Work as part of the BRM team of 3 BRMs covering all ICRC Business departments;
  • Work with the full Tech Leadership team to ensure consistent communication on the full ICT portfolio supporting RES and HR departments.


At a strategic level:

  • Support development of multi-year business capability roadmaps in line with RES, HR and ICT strategies and orientations;
  • Support the agile transformation with the view to acting as a Value Stream lead in the mid-term;
  • Identify business value when developing ideas with a focus on digital awareness, risk assessment, business continuity and business capability requirements;
  • Help identify risks and opportunities between RES, HR and ICT projects and roadmaps;
  • Work with other BRMs to identify cross-Business risks, opportunities or dependencies;
  • Supports Service Reviews and delivers further means of evaluating customer satisfaction;
  • Work with ICT Platform Owners to maintain creativity and innovation by staying on top of industry and technological trends.

Main duties and responsibilities part 2


At an operational level:

  • Act as Project Manager up to 40% of the time on projects supporting the RES and HR roadmaps;
  • Support the agile transformation; in the short-term act as an Agile Coach, supporting ICT and Business project stakeholders to ensure an agile project delivery;
  • Work with the Enterprise Architecture team, creating and maintaining Capability and Application Architecture maps for all capabilities and tools supporting RES and HR;
  • Support the demand process, helping business owners frame and estimate ICT workload, costs and capacity when submitting requests to the Project Management Office;
  • Coordinates and monitors ICT Project Build, Maintenance and Support Run activities with the relevant teams, acting as a Service Manager;
  • Act as a facilitator to involve the right ICT subject matter specialists when needed, answering any “who I go to” questions regarding ICT organization and processes;
  • As required, acts as the point of escalation in addition to existing governing instances.

Education and experience required


  • University Degree (Uni, EPF, HEC) or equivalent qualification;
  • 5+ years in a Business Relationship, Service Management or Account Management role particularly in backbone processes, ERP and CRM solutions;
  • 10+ years of experience managing successful projects/programmes and delivering solutions with ICT components, particularly in backbone processes, ERP and CRM solutions;
  • Experience with Agile methodology and Software Development Projects;
  • Understanding of Cloud architecture: SaaS, PaaS models;
  • Excellent command of English; Proficiency in French is an asset.


Asset for the position:

  • Field Experience with ICRC or with other humanitarian organization;
  • Project Management certification (Hermès, Prince 2, PMI, IPMA);
  • Experience in Release Management (maintenance).

Desired profile and skills


  • Critical thinking;
  • Assertiveness and diplomacy;
  • Energy and focus;
  • Strong communication skills;
  • Leadership skills;
  • Ability to be collaborative and to encourage collaboration;
  • Capacity to focus on business value results instead of solutions;
  • Respect for humanitarian values;
  • Flexibility, adaptability to constantly evolving situations;
  • Ability to work under pressure;
  • Experience of multicultural and international environments.

Additional information


  • Location: Geneva
  • Type of contract: Open-ended contract
  • Grade: C1
  • Activity rate: 100%
  • Estimated start date: ASAP
  • Application deadline: Sunday, the 25th of April 2021


The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.