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Head of Evaluation Office

Requisition ID:  17097
Region:  Europe (HQ)
Contract type:  Open-ended contract

Reports to (role)


  • Chief of Staff, Office of the Director-General

What we do


The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.



The work of the Office of the Director-General focuses, among other priorities, on building and strengthening evaluation capacity across the Institution.


In 2019, ICRC conducted an external assessment of its Evaluation Function to inform the design of an adequate evaluation function that responds to the ICRC context and the ambitions set forth in the ICRC Strategy 2019-2022. Its purpose was to review the existing evaluation practice at ICRC, establish a vision for the desired status of evaluation that draws from industry evaluation standards to provide forward-looking gaps and action analysis that serve as a basis for recommendations on the scope and structure of the evaluation function, its required level of resourcing and capacitation, and a revised evaluation strategy.


The Evaluation Office will have the overall responsibility for setting the strategic direction and leading the development of ICRC’s evaluation function according to ICRC’s strategy and subsequent Directorate’s decisions. As such, the Head of Evaluation is accountable for managing and coordinating institutional efforts towards developing, implementing and managing the evaluation capabilities of the institution.

Main duties and responsibilities


The Head of Evaluation has the overall responsibility for leading the implementation of ICRC’s roadmap to improve its evaluation function.

  • Develops, implements and coordinates the implementation of an Evaluation Strategy to help promote quality evaluations that contribute to organizational learning, accountability, and ICRC’s mission to protect the lives and dignity of people affected by armed conflict and other situations of violence.
  • Develops and implements an adequate and fit-for-purpose organizational structure for the evaluation function, including staffing levels, roles and skills requirements necessary to support the future business operations of the evaluation function
  • Develops and implements evaluation guidelines ensuring ICRC’s evaluation practice alignment with industry standards, while addressing the specific needs of the organization as a specialized organization with a unique humanitarian mandate.
  • Develops and implements an information management ecosystem that responds to the future business operations of the Evaluation Function, including the information requirements for effective management of the unit.
  • Manages the process of strategic evaluations, including the clarification/definition of/agreement on the terms of reference together with the commissioning service, support the process of identification of potential evaluators, selection and ensure that the Evaluation guidelines/framework are integrated into the process.
  • Manages the budget allocated to the evaluation function, as well as the planning and monitoring of objectives.
  • Recruits, trains and manages qualified staff to carry out activities.
  • Provides expertise and guidance for evaluation, measurement and other program-related assessment activities, with a goal of understanding the relevance, efficiency and effectiveness of ICRC’s response, while demonstrating impact and informing decision-making.
  • Collaborates with key businesses to synthesize lessons and findings of evaluations and other relevant assessments for sharing internally and externally.
  • Ensures that all systems for evaluation data collection, management and feedback meet ICRC’s internal and external stakeholders’ needs. Works with leadership and key staff members to inform the annual planning process and the Strategy monitoring and evaluation process.

People management responsibilities


  • Manages a team of two evaluation experts
  • Organize and ensure optimal coordination of the work and proper flow of information
  • Engages in the ongoing management, feedback, growth and support of their team - planning and coordination of annual leave, performance management & development, job description development & update.

Scope & Impact


  • Accountable for managing and coordinating institutional efforts towards developing, implementing and managing the evaluation capabilities of the institution



  • Internally, interact with the Directorate, the Governance as required, departmental leadership (heads of division and heads of units), and métiers.
  • Externally, interact with consultants, a network of peers in other organizations and represent the ICRC to stakeholders such as donors and the International Red Cross and Red Crescent Movement.
  • Externally, interact with donors and auditors as required.
  • Externally, interact with think tanks and academia.

Education and experience required


  • Master’s degree in Evaluation, Social Sciences, Economics, Business Administration or equivalent combination of education and professional experience.
  • Minimum of 7 years of professional experience in designing, building, implementing or managing evaluation capabilities.
  • Strategic thinker, with an ability to express ideas clearly and effectively prioritize activities.
  • Strong knowledge of and experience with humanitarian assistance evaluation practices and standards.
  • Demonstrated experience in designing and leading internal and external evaluation.
  • Able to translate complex issues into attractive, actionable ideas and to deliver results under time pressure.
  • Willingness to travel as activities require.
  • Demonstrated excellence in written and verbal communication, and interpersonal skills.

Desired profile and skills


  • Typically 15+ years of overall professional experience.
  • A demonstrated track record in leading, planning and positioning a new function within a large-scale organization.
  • Able to engage with a wide range of stakeholders and providing expert guidance to top management and decision-makers.
  • Excellent communication and networking skills. Solid organizational, presentation and writing skills.
  • Strong team player, networker & ambassador, who can build buy-in and consensus, and can connect effectively across stakeholder groups.
  • Experience in budget management and representation competencies.
  • Previous field experience, knowledge, understanding and past experiences within the RCRC Movement is a strong asset. 

Additional information


  • Location:                        Geneva
  • Type of contract:            Open-ended
  • Length of assignment:   2 years (extendable)
  • Activity rate:                   100%
  • Application Deadline:  Sunday, 25 April 2021 


The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates. Only candidates under serious consideration will be contacted.