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Head of People Analytics Unit

Requisition ID:  14225
Region:  Europe (HQ)
Contract type:  Open-ended contract
What we do


The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Reports to (role)


  • Head of Global Talent Management Division


The Head of People Analytics unit is responsible for designing, managing and enhancing people analytics methodology and technology throughout the organisation. This includes both creating the strategy and vision for people analytics, as well as ensuring this is operationalised with effective tools and practices.  The role holder is a key spokesperson for the people analytics approach and works to promote and support it across all levels of the organisation.   The role reports to the Head of the Global Talent Management Division (GTM).  This divisions also encompasses units for Talent Acquisition & Sourcing, Career Development as well as the National Society advisor- The GTM establishes global talent management strategies, processes and practices at the ICRC.


The People Analytics function plays a critical role within the GTM division, as a centre of expertise, helping the organisation to turn people data into actionable insights to support and direct Talent Management strategies, actions and initiatives such as attraction, hiring, promotion, career development, engagement, succession planning, internal mobility, and ultimately improving the overall candidate and employee lifecycle. The Head of Unit  works directly with senior leaders from across the organisation and supports HR practitioners in their use of analytics.

Main responsibilities


Lead the People Analytics unit and function


The outcome is to build and lead an effective function which has impact across the organisation and HR practice.  

  • Provide people analytics vision, strategy and approach to establish a strong and efficient people analytics function and unit.
  • Be recognized as the subject matter expert globally for People Analytics providing advice, framework, methodology on any HR metrics and evidence-based approach.
  • Develop and deliver presentations to the HR community and senior management on workforce and talent trends and metrics that impact organizational effectiveness and results. This includes preparing regular analysis, reports and information at organisation level (eg for the organisation’s quarterly review of performance, or for tracking key HR metrics) as well as specific projects and ad hoc analysis.
  • Manage and keep building up people analytics team, including accessing all types of resources to supplement the core team (consultants, free-lancer, interns).
  • Act as coach and role model for team members, and other HR practitioners using people analytics.
  • Ensure the compliance of People Analytics activities and deliverables with the ICRC data protection policy.
Develop and implement people analytics methodology and tools


The outcome is to constantly develop the methods and tools used in People Analytics across the organisation,  to ensure that critical questions can be answered and problems investigated more thoroughly through the use of data.

  • Lead the development of comprehensive HR analyses roadmap, statistical methods, models and projections; aligned with the GTM direction.
  • Strengthen and maintain People Analytics technology infrastructure to answer key HR questions and deliver value.
  • Handle People analytics requests according to People Analytics services priorities and criteria.
  • Distil insights from data and connect disparate ideas into cohesive, well-grounded recommendations using creative, structured and analytical thinking i.e: triangulate staffing, development, career data to generate intelligence.
  • Create effective, easy to understand reporting solutions with latest visualisations (e.g. dashboards).
  • Work closely with HRIS, Digital teams and RH leadership to design KPIs to monitor organizational progress vs. objectives (People Strategy, Institutional strategy).
  • Analyse data to find opportunity to improve retention, performance, diagnose people management challenges and other operational problems.
  • Liaise with HRIS team in all technical-related matters and contribute to ongoing data cleaning, data governance
  • Conduct external benchmarking on key metrics, analytics practices and tools, liaise, when relevant, with other organisations and stakeholders.
  • Work closely with the Talent Acquisition Team to use data to improve the hiring processes with focus on funnel metrics, candidate experience and candidate quality.
  • Partner with Career Development Unit to design key indicators related to International Assignment Planning, Talent and Succession planning and Career Centre and to identify trends and inform decisions.
Capacity Building on People Analytics


The outcome is to continue the growth of capability across the organisation, and within HR especially,  to  understand and utilise PA to investigate and respond to key people issues.

  • Advise and guide the GTM division and key stakeholders such as HR managers, HR regional partners, Talent managers and the HR community and key senior leaders to understand and leverage people data into actions.
  • Identify opportunities to raise awareness on People Analytics.
  • Develop a capacity building roadmap to educate and empower HR community and managers using data and analyses to take informed people decisions.
  • Create, design and implement learning and informative tools regarding people analytics such as: People Analytics portal.
Education, Skills and Experience


  • Masters degree or equivalent within a quantitative discipline in Human Resources, Finance, Strategy, Economics, Management, Business or related discipline.
  • Minimum of 7 years of experience in HR i.e: Talent Management, HR managers, centre of expertise specialist, HRIS. with a strong analytics mindset. Solid understanding of talent management practices and initiatives.
  • Significant experience in HR analytics using advanced statistical methods and tools.
  • Advanced Excel skills are essential and Expertise in Tableau (BI tool) is a strong asset.
  • Demonstrated outstanding partnership, communication and influencing skills paired with strong overall interpersonal skills. 
  • Ability to communicate with data in a simple and efficient ways (storytelling).
  • Solution and client-oriented skills.
  • Ability to work autonomously and lead large scale projects.
  • High attention to detail while keeping the global picture in mind.
  • Ability to handle sensitive data and work under pressure.
  • Ability to be a strategic thinker who sees the big picture and can translate data into decisions and actions.
  • Business Acumen skills: financial literacy, internal and external awareness of key financial and quantitative levers of performance.
  • Strong consulting skills: project management, change management, stakeholder management. 
  • Experienced capacity builder, having a clear understanding of adult learning approaches.
  • Entrepreneurship and Leadership skills. 
  • Knowledge of organisational psychology is an asset.
  • Previous ICRC experience is an asset.
  • Fluent in English or French with working knowledge of the other.
Additional information



  • Location:                        Geneva
  • Type of position:             Long-term assignment
  • Activity rate:                    100%
  • Estimated start date:       ASAP
  • Application deadline:   Sunday, 26 January 2020