What we do

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.

In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.

We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.

Your role

The online spread of harmful information poses an additional threat to persons affected by conflict and exposes humanitarian action to significant reputational, security, and safety risks. The ICRC is strengthening its capacity to detect, assess, and respond to harmful information to mitigate the associated harm. The ICRC uses “harmful information” as an umbrella term to speak about disinformation, misinformation, malinformation, hate speech, or information that is misleading, manipulated, or distorted – any type of information that when spread, has the potential to trigger or cause harm to people affected by armed conflict.

The Harmful Information Analyst will be a member of the Perception and Emerging Communication (PEC) team which anticipates and identifies developments in the information environment and leads the organizational response to harmful information and engagement with communities. PEC has a team in Belgrade that provides analytical services to senior leadership and key stakeholders, including social listening, detection and analysis of harmful information, audience profiling, and communication performance analysis.

The analyst will be responsible for detecting and analysing harmful information across digital platforms, leveraging advanced research and analytical tools.  By providing in-depth and timely insights to inform decision-making, the analyst will contribute to the institutional efforts to understand, anticipate, and mitigate harmful information against humanitarian action.

This role requires a technically proficient professional with a background in social media analysis, OSINT, and risk analysis who can handle nuanced and fast-evolving harmful information threats on a global scale.

Main activities & functional responsibilities

• Leads efforts to detect and analyse harmful information directed against the ICRC and related to global issues and priority contexts across digital platforms: Tracks and analyses harmful information trends, patterns, sources, and methods used in harmful information campaigns and potential impacts.
• Produces flash alerts, crisis briefs, narrative assessments, network maps, monitoring summaries, analytical deep dives, and strategic recommendations for internal stakeholders.
• Supports the delegations for deeper and/or complementary analysis within short response timeframes.
• Identifies sources of harmful information for the ICRC, and verifies the authenticity.
• Provides in-depth insights to understand social media behaviour and how harmful content originates and gains traction.
• Creates timely, actionable, and engaging reports tailored to internal stakeholders with recommendations based on data trends, helping decision-makers understand emerging threats and areas requiring attention. Engages with other teams to address harmful information through a cross-functional approach.
• Documents findings to systematize knowledge and contributes to quarterly reporting by adding insights on dynamics, actors, and drivers of harmful information campaigns.
• Works with data scientists and analysts to leverage machine learning and AI in interpreting large datasets, support network and trend analysis and study possible coordinated behaviour, deepfakes and other AI-generated or modified content related to harmful information.
• Advises and coaches environmental scanning practitioners, in collaboration with the relevant colleagues.
• Evaluates and recommends OSINT tools, methodologies, and practices to improve efficiency of data-gathering and analysis. Stays updated on policy developments, publications related to harmful information, technological advancements and incorporates them into workflows.

Competencies and skills

Technical Skills

• Experience with social media monitoring tools and harmful information research platforms.
• Experience designing and refining complex search queries, Boolean strings, dashboards, tagging taxonomies, and monitoring workflows across social and digital platforms.
• Strong practical experience with open-source research techniques, including advanced search, source assessment, content verification, and platform-based investigation
• Hands-on experience with image, video, and social media verification tools.
• AI literacy - understanding of the role of generative AI in harmful information environments, including synthetic media, AI-assisted influence operations, automated content production, and the limits of AI detection tools.
• Excellent written and verbal communication skills in English with the ability to translate complex findings into strategic insights for technical and non-technical audiences.
• Strong understanding of legal and ethical guidelines in data collection and analysis, including privacy and data protection considerations.

Soft Skills

• Sound judgement in assessing not only in verification of content, but whether it may create risks for affected people, staff, partners, and humanitarian action.
• An innate desire for investigations.
• Proactive problem-solving approach and attention to detail.
• Ability to analyse and synthesise vast amounts of information and identify key insights.
• Ability to work under time pressure, handle sensitive or distressing content responsibly, and maintain analytical objectivity in politically charged environments.
• Strong team player, capable of collaborating effectively across different time zones, disciplines and backgrounds.

Education and Experience required

• 5+ years’ experience in social media analysis, OSINT, investigative journalism, information integrity, threat analysis, conflict analysis or related field.
• Strong interest in and deep understanding of the social, geopolitical, technological, and conflict-related factors that drive the spread of harmful information.

Desirable

• Master’s degree in journalism, communications, political science, international relations, data science, sociology, law or related field.
• Expertise in advanced OSINT methods, including geolocation, metadata mining, link analysis, scraping, deep web search, and investigation of coordinated online behaviour.
• Experience developing and custom implementation of legal open-source tools, scraping, metadata mining and link analysis
• Experience with social media monitoring tools such as Sprinklr, Brandwatch or Meltwater.
• Experience with network analysis, actor mapping, coordinated behaviour detection or bot-like activity analysis.
• Experience in coding or data analysis tools, including R, Python, SQL, Gephi, Maltego, or similar tools.
• Experience working in humanitarian, international organization, conflict, security, media development, or crisis-response environments.
• Multilingual capabilities for identifying harmful information trends in global markets: working knowledge of French, Arabic, Spanish, or Russian is an asset. 
• Demonstrated experience leading and coordinating complex tasks across multidisciplinary and global teams.

Relationships

• Internally, interacts with regional operational management and coordination teams and delegation management.
• Externally, interacts with information analysts in other humanitarian or media organizations and external contractors working on specific research and monitoring projects.

What we offer

• Rewarding work and progressive professional development in an exciting international humanitarian environment.
• An inspiring opportunity to practice your profession in a humanitarian and multicultural organization.
• Hybrid working arrangements ( 3 days from the office).
• Stimulating benefits package.

Additional information

• Type of role:  Information Analyst 2 (800059) 
• Working rate: 100%
• Location: Belgrade Hub, Tresnjinog cveta 1
• Job level: C1
• Length of assignment: Open-ended
• Type of position: Resident (The  vacancy is open only for persons with Serbian citizenship or a valid work permit in the Republic of Serbia)
• Application deadline: 05.07.2026.

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

If you are interested in this position, please send us your CV / Motivation letter in English. Only shortlisted candidates will be contacted.

Our values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.