What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Our Values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

Purpose

The Supply Chain Planning Officer processes requisition orders according to ICRC logistics and financial procedures. Regularly keeps the customers informed about the progress of their requests, records and files all documentation about the process of the order, registers and transmits customer’s claims and remarks, updates the logistics dashboards and provides required statistics. He / She contributes to the ICRC Logistics supply chain support to operations.

Accountabilities & Functional responsibilities

• Regularly provide an update of orders to customers, especially concerning problem items and anticipated delayed deliveries.
• Follow up on movement of goods and transportation.
• Investigating, solving and following up customers complaints.
• Back order review and order completion follow up.
• Follow up of acknowledgement of receipt of orders.
• Follow up of urgent or stock out items with the purchasers.
• Improving/ implementing customer service procedures, policies and standards.
• Follow up of import/export permits.
• Monthly review of short expiry items.
• Kitting – creation of work orders (WOs), hard committing of items on WOs, monitoring stock levels.
• Participate in warehouse stock taking and reconciliation.
• Identify slow moving items and propose them to customers for use.

Professional Experience required / Education required

• Technical degree in Logistics, Administration or equivalent.
• 3 years of professional experience in administration or within a Supply chain or Logistics department.
• Good understanding of the Supply chain processes.
• Good command of spoken and written English, French is an asset.
• Computer proficiency: good knowledge of Microsoft Office.
• Experience with ERP (enterprise resource planning software) is an asset.

Additional information

• Type of role: Supply Chain Officer 1 (801137)
• Working rate: 100%
• Location: BSSC
• Job level: B2
• Length of assignment: Open-ended
• Type of position: Resident (The vacancy is open only for persons with Serbian citizenship or personal work permit in the Republic of Serbia)
• Application deadline: 01.05.2024.

If you are interested in this position, please send us your CV and Motivation letter in English.

Only shortlisted candidates will be contacted.