What we do

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.

In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.

We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.

Purpose

The Supply Chain Officer ensures that orders are handled efficiently and effectively to meet needs in the field. S/He also makes information about potential or firm orders available to other logistics departments and those

requesting the services.

Accountabilities & functional responsibilities

• Regularly provide an update of orders to customers, especially concerning problem items and anticipated delayed deliveries.
• Initiate report for items on order to make sure that they are processed for sourcing, picking, packing and shipping.
• Follow up on movement of goods and transportation.
• Investigating, solving, and following up customers complaints
• Back-order review and order completion follow up.
• Identify any mismatch between the ordered quantities and the packaging sizes to avoid the available items to remain on backorders.
• Follow up of urgent or stock medical / nonmedical items with Procurement team.
• Improving / implementing customer service procedures, policies, and standards
• Follow up of import / export permits.
• Monthly review of short expiry items and offer them to the customers before expiry to avoid their destruction.
• Identify slow moving items and propose them to customers.
• Follow up on obsolete items, remove them from the orders and replace them with another available alternative.
• Kitting – creation of work orders, components reservation, and monitoring stock levels.
• Participate in warehouse stock taking and reconciliation.

Our operational & field constraints

• In line with the principle of neutrality, the ICRC does not assign personnel to a country of which they are nationals
• Candidates must be in good health and will have to do a medical check-up prior to departure in the field
• Candidates must possess a driving license (for manual transmission vehicles)
• Candidates must be prepared to accept unaccompanied postings (i.e. no spouse, partner, children or dependents) for at least the first 24 months

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

Reports to (role)

• Logistics Country Manager

People management responsibilities

No

Scope & impact

• Geographic remit: country-level.

Relationships

• Interacts internally with colleagues from ICRC divisions such as: Logistics, Procurement, Quality, Compliance, Transport, etc.

Certifications / Education required

Bachelor's degree in one of the following:

Business Administration,Commerce , Engineering or related Field .

Professional certifications is an advantage, such as:

CIPS (Chartered Institute of Procurement & Supply)

APICS / ASCM certifications

Other procurement and logistics certifications

Professional experience required

• Supply chain management
• Procurement and purchasing
• Warehousing
• Inventory management
• Transport and distribution
• Experience with humanitarian organizations, NGOs, UN agencies, or international organizations is preferred.

Language

Proficiency in English and Arabic