What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Context

The GSS HR Shared Services (GSS HRSS) is a unit based in the Manila Shared Services Center (MSSC), operating under the Support and Digital Transformation (SDT) of the International Committee of the Red Cross (ICRC).

GSS HRSS provides a wide range of HR services to support ICRC’s operations in deploying its workforce to the field & headquarters and in accompanying their administrative journey in the organization. It is comprised of different services for employees under Swiss contract, such as Deployment, Rewards, Payroll, Personal & Profession Information (PPI) administration, Staff Health Support Services (SHSS), and Offboarding. GSS HRSS also extends its services to the entire workforce of the ICRC through iDevelop request processing, and to the employees under resident contracts for the administration of their International Retirement and Savings Plan (IRSP).

Purpose

The HR Quality Control Officer is responsible for the GSS HRSS’ quality-control processes for HR related data entries, in accordance with the ICRC policies and procedures. They support and monitor subset of the data management processes within the GSS HRSS to enable evidence-based decisions and improvements in the area of data entry, quality support and analytics.

Relationships

• Internally, interacts with employees, fellow members of GSS HRSS, HR teams at headquarters and in the field, and other and HR Service Providers
• Externally, may interact with external suppliers and service providers

General Duties

• Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement
• Understands and adheres to the ICRC Code of Conduct
• Understands the roles of the components of the International Red Cross and Red Crescent Movement
• Respects and observes staff regulations and security rules at all times
• Represents the ICRC in a professional manner at all times
• Develops and maintains a pleasant and conducive working environment with colleagues and line managers
• Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC
• May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary

Accountabilities & Responsibilities

Data Quality Control

• Conduct both manual and semi-automated data quality controls of the unit that encompasses the entries/actions in the HR systems made by the teams in GSS HRSS
• Review and improve controls annually based on risk assessment and as needed due to process updates/changes
• Develop and establish controls to address process gaps identified during quality assurance and risks discussions and/or brought by system or policy changes
• Coordinate and ensure proper and timely closure of incident management with the Quality Assurance Officer, Team Leads, SMEs and as needed, with the management
• Maintains the quality-control documentation database, instructions, and records

Analysis & Reporting

• Build reports to present data, statistical reviews, and trends in identified errors using MS Excel and Power BI
• Prepare data analysis and reports for internal and external compliance reviews or audits as needed
• Coordinate with Quality Assurance Officer to improve data quality of GSS HRSS entries/actions
• Takes ownership of assessment of controls across the end-to-end transaction lifecycle, proactively assessing threats, vulnerabilities, and possibility of future incidents

Support  

• Provide guidance to the Team Leads and management in bringing long-term solutions to repeated issues identified from control reports
• Aid Quality Assurance Officer by providing data of control outputs to support Root-Cause Analysis exercise and building/improving of KPIs & SLAs

Additional Duties

• Follows up on all work-related messages and correspondence with the relevant contacts and departments
• Takes responsibility for their own professional learning and development
• Participate in projects, as necessary
• If necessary and upon request, provide ad hoc administrative tasks for the unit or department
• Being proactive with continuous improvement propositions for the team’s management processes

Selection Requirements

• University degree or equivalent experience. 
• At least 3 years of previous experience in HR Administration or Shared Services environment. 
• Knowledge and experience of HR services, including workflows, processes, key performance indicators, and data quality controls.
• Outstanding analysis and critical thinking skills for investigation of gaps and control findings.
• Functional knowledge of control design, risk assessment, quality audits and issue management.
• Excellent reporting skills and advance knowledge in using Microsoft Excel (experience in developing macros via VBA Excel) and Power BI.
• Proficiency in other Microsoft Office suite (Word and Powerpoint).
• Working knowledge of HR information systems.
• Good command of English. French language skills an asset. 
• Strong organizational and problem-solving skills.
• Proactive and flexible.