ICT Specialist


ICT Specialist 2 manages and organizes all ICT systems and services in the location where s/he is posted. S/he assists the ICT Manager in designing and installing ICT infrastructure.

Accountabilities & Responsibilities

Help Desk (35%)

  • Provides workplace services and as second level user support for MSC site for any ICT Services.
  • Supports users of computer and telecom equipment in an efficiency and polite manners.
  • Supports remote users by employing relevant ICT tools.
  • Advises users on ICT matters.
  • Escalates unresolved ICT incidents / requests to direct superior or GVA Service Desk.
  • Performs all mentioned tasks also to the benefit of the ICRC's sub-delegations / field offices and other relevant ICRC sites in case of emergency.
  • Being available for ICT support in the country if required.


Realization and Maintaining of ICT Infrastructure (30%)

  • Installation and maintenance of AS/ASL servers, computes, standard ICRC software, printers, network elements, satellite communication systems, VHF radios, Unified Communication systems, fax machines, ICT accessories, ICT services, WiFi points etc.
  • Monitors existing ICT communication and infrastructure are functional and running smoothly as per ICRC guidelines / policy / SLA.
  • Adapt / installs / configure with new infrastructure / solutions as per guideline when required.
  • Installs and maintains FINE standard and department specific software in desktop and laptop computers.
  • Installs and maintains FINE standard equipment and small printer networks.
  • Installs additional drivers, soft packs, and software necessary to use different printers, network cards, Lotus Notes/HCL Notes, Internet, and peripherals.


ICT Administration (20%) 

  • Maintains ICT stock and inventory, carries out regular physical checks.
  • Keeps ICT inventory updated regularly and maintains adequate stocks levels.
  • Attributes ICT equipment efficiently to users according to direct superior request and the follow up of loan items.
  • Creates SR in the systems and coordinates for the new procurements / request of ICT items.
  • Aids and input for the budget according to the inventory and requirements.
  • Keeps his/her direct supervisor updated on ongoing ICT matters.
  • Implement/follow global/country-level policies, procedures, rules, and regulations.
  • Registers and treats information confidentially and with accuracy.
  • Interprets/translate in any situations with accuracy.
  • Acts as a resource person during the superior absences.
  • Keeps technical documentation up to date for all IT installations.
  • Files all-important documents concerning ICT department.


User Training (5%) 

  • Gives technical advice to computer users.
  • Briefs, advises, and trains end-users on the ICRC's ICT systems.
  • Briefs computer users how to take care of their equipment.


External Relations (5%) 

  • Communicate with Ministry of Telecommunication, ISP, telecom companies etc.
  • Communicate with suppliers / vendors.


Reporting (5%) 

  • Reports to direct superior all ICT activities and related problems.
  • Drafts and updates technical documentation for all IT equipment / services / installation.

Scope & Impact

  • Workplace services and second-level user support.
  • Geographical remit: local or country level.

Selection Requirements

  • Bachelor’s degree or equivalent in information technology, computer engineering, computer science, or similar field of study.
  • Very good ICT knowledge plus good communication skills, both verbal and written.
  • 2 – 4 years’ troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, network monitoring, telecommunications, ICT, helpdesk, etc.
  • Have both good work ethics and analytical skills, able to work in teams as well as independently.
  • Well organized, able to handle multiple tasks and prioritize, capacity to work under pressure
  • Good history of continuous education and proven drive to increase skill set.
  • Certifications or knowledge of FortiNet devices/trainings, Cisco Unified Communication (UC) – “SIP”, SDWAN, Network and System & Server administration are a PLUS!
  • 1 year of people management experience is a strong asset.

What We Offer

  • Diverse and humanitarian-minded workforce
  • An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
  • Training opportunities
  • Flexible work schedule (optional)

Application Reminders

If this sounds like a good fit for you, kindly apply through the Apply Now button below and attach a copy of your updated and comprehensive resume along with your motivation letter – in one document. 


Deadline of Application: 25 February 2024

Target Start Date: Immediately

Office Address: 32/F Petron Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines


Only shortlisted candidates will be notified.

This vacancy is open for Philippine residents only.

How to apply

Ready to apply?

You will need to upload your resume and a cover letter as well as copies of your diplomas and certifications, valid license to practice, passport and driving license.

We welcome applications from all qualified candidates.

The ICRC values diversity and is committed to creating an inclusive working environment

Location:  Manila Shared Services Centre (MSC)
Job Family:  Communications / Information Management / Information Technologiesᅠ
Contract Type:  Open-ended contract

Title:  ICT Specialist

Job Specific Details

How to Apply?

Before applying, make sure to read the pre requisites